ID: 2931

About this opportunity:

JRS is looking for volunteers to welcome and assist clients seeking casework support. This role supports the JRS Casework Team and may include the following:

  • Assist people seeking asylum with filling in a JRS enquiry form, which covers basic client details and their request for support/assistance.
  • Assist people with applying for or renewing a transport Opal Card or Concession card.
  • Enter client details into the database and pass their intake/enquiry form on to the Casework Team Leader.
  • Provide basic referral information for other services, if appropriate.

Key Responsibilities

  • Welcoming people, providing introductions and establishing the support/assistance required.
  • Have conversations with people who are waiting, offer tea, coffee and biscuits.
  • Where possible, use flyers to discuss JRS programs with clients.

Please see the Position Description for full details: JRS Position Description – Intake Volunteer


Additional requirements:

A Working with Children and Police Check are required.

About this organisation:

Jesuit Refugee Service is an international Catholic organisation with a mission to accompany, serve and advocate for the rights of refugees and other forcibly displaced persons. JRS provides casework support, financial assistance, temporary accommodation, legal support, foodbank, English language classes, and other social support activities. Read More
Time required:

Intake volunteers are required Mon-Fri, 9am-4pm. Volunteers can be rostered for morning (9am-12pm) or afternoon (12pm-4pm) shifts.

Skills required:

Good listening skills, patience, flexibility and willingness to learn are highly regarded.


Volunteers need to be empathetic with people seeking asylum and respectful of different cultural practices.


Volunteers are required to attend an Induction Training Day that will cover the history, mission, and values of JRS; the global work of JRS and the global context of forcibly displaced people; the Arrupe Project and its services, case studies, boundaries, and the Volunteer Manual.

Volunteers may also be required to complete a core training program offered by the Humanitarian Hub.


2 Darcy Road, Westmead NSW, Australia

2 Darcy Road, Westmead NSW, Australia
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