About this opportunity:
JRS is looking for volunteers to welcome and assist clients seeking casework support. This role supports the JRS Casework Team and may include the following:
- Assist people seeking asylum with filling in a JRS enquiry form, which covers basic client details and their request for support/assistance.
- Assist people with applying for or renewing a transport Opal Card or Concession card.
- Enter client details into the database and pass their intake/enquiry form on to the Casework Team Leader.
- Provide basic referral information for other services, if appropriate.
- Welcoming people, providing introductions and establishing the support/assistance required.
- Have conversations with people who are waiting, offer tea, coffee and biscuits.
- Where possible, use flyers to discuss JRS programs with clients.
Please see the Position Description for full details: JRS Position Description – Intake Volunteer
A Working with Children and Police Check are required.
About this organisation:
Intake volunteers are required Mon-Fri, 9am-4pm. Volunteers can be rostered for morning (9am-12pm) or afternoon (12pm-4pm) shifts.Skills required:
Good listening skills, patience, flexibility and willingness to learn are highly regarded.Characteristics:
Volunteers need to be empathetic with people seeking asylum and respectful of different cultural practices.Training:
Volunteers are required to attend an Induction Training Day that will cover the history, mission, and values of JRS; the global work of JRS and the global context of forcibly displaced people; the Arrupe Project and its services, case studies, boundaries, and the Volunteer Manual.
Volunteers may also be required to complete a core training program offered by the Humanitarian Hub.
2 Darcy Road, Westmead NSW, Australia